Frequently Asked Questions

Do I have to create an account and what are the benefits if I do? 

You can browse our site and even select products for your shopping basket without creating an account, however, once you are ready to make a purchase you will need to register an account before you can do so.  Once you've created an account, shopping with us will be an easy process and you will benefit from:

- Fast & easy checkout

- Storage of various delivery addresses.

- Tracking of orders.

- Viewing of past orders.

How do the legal terms and conditions affect me?

The Terms and Conditions on our website apply to each person who registers an account with us, and to every order and purchase that is made via our website.  It's therefore important that you read and understand the Terms and Conditions before you purchase, and if you have any queries about them please contact us. 

If I register will I automatically get marketing emails from you? 

We will only send you emails and our newsletter if you choose this option when you registered your account with us. We won't pass your details onto anyone else. If you have opted to receive emails and our newsletter and you change your mind, you can remove yourself from our mailing list whenever you like. 

What if I forget my password? 

Simply follow the "forgot my password" link when trying to log in. We will send you an email with a link to set up a new password but please make sure that you check your junk email folder in case our email makes its way there.   

How can I be kept up to date with all things Fox Fable? 

Register an account and choose to receive the Fox Fable newsletter, bringing you all the product news and updates. Follow us on Twitter, Facebook and Instagram.  How do I remove my email address from your mailing list? You can remove yourself from our email mailing list by clicking on the unsubscribe link at the bottom of the email you receive from us. 

Will I receive the same product that I see in the photo? 

Yes, we do our best to make sure that the products are presented as accurately as possible in the photos on our website.  

What payment types do you take?

- Payfast

- Credit Card (Visa & Mastercard)

- Direct Bank Deposit

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